The biggest win for support teams is stopping tickets before they’re created. For every query that the AI resolves instantly, that’s one less ticket in your queue, one less wait time for a customer, and more time for your team to focus on complex, high-value issues.
But don’t just take our word for it. Let’s look at what our customers have achieved since implementing our AI support agent.
What Our Customers Are Saying
Airtime Reseller: 65% Fewer Tickets
One of our earliest customers is an airtime reselling business that was drowning in tickets about payment issues and missing airtime. Before implementing our AI, they were handling over 200 tickets a day just for these two issues.
After adding their payment verification and airtime delivery APIs to our platform, the AI now handles 65% of these queries automatically. Customers get their issues resolved in seconds instead of hours, and the support team has been able to focus on improving their product instead of putting out fires.
SaaS Company: 50% Drop in Password Reset & Subscription Tickets
A B2B SaaS company we work with had a similar problem. Their support team was spending hours every day helping customers reset passwords, change subscription plans, and troubleshoot billing issues.
By setting up the AI with their knowledge base and simple API integrations, they’ve cut these types of tickets by 50%. Customers love the instant help, and the support team has more time to work on feature requests and technical bugs.
Ecommerce Store: 40% Reduction in Shipping & Return Queries
A popular online retailer was receiving hundreds of queries a day about shipping times, return policies, and order status updates. They added all their policies and documentation to the AI’s knowledge base and connected their order tracking API.
Now, the AI handles 40% of these queries automatically, and customers can get updates on their orders 24/7 without waiting for a support agent.
Key Drivers of Success
While every business is different, there are a few common factors that contribute to the success of our AI support agent:
- Fast, 24/7 responses that customers can rely on anytime, day or night
- Brand-aligned tone that makes the AI feel like part of the team
- Custom API integration for real-time actions and problem-solving
- Comprehensive knowledge base with up-to-date policies and FAQs
- Clear escalation paths for issues the AI can’t handle on its own
How to Get Similar Results for Your Business
Ready to see these kinds of results for your own business? Here are some steps to get started:
- Start by analyzing your current ticket volume to identify the most common queries
- Add your FAQs, policies, and documentation to the AI’s knowledge base
- Set up any necessary API integrations for real-time actions
- Test the AI with your team first, then with a small group of customers
- Monitor conversations and refine your setup over time
Remember, AI support is not a set-it-and-forget-it solution. The best results come from continuously improving your setup based on real customer conversations.