24/7 support
Always available to answer customer questions, even when your team is offline.
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AI CUSTOMER SUPPORT
FOR YOUR
Our AI-powered support agents handle conversations 24/7 and answer FAQs in your brand voice. One widget, all the work.
Why merchants switch
OUR CORE
FEATURES
Not just a passive chat bubble. Merrch AI deflects repeat support tickets on shipping, returns, and policies—so you can focus on bigger things.
Support automation built in
Answers shipping, returns, and policy questions from your business context automatically.
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Custom API actions
Connect your backend to let the AI verify payments, send digital products, and more.
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One embed, full dashboard
Paste a snippet on any site. Manage agents, transcripts, and analytics from one dashboard.
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Trusted by
OUR EARLY PARTNERS
Support handled—not just logos on a page.
Early partners using AI support on live traffic.
Conversations handled
2,500+
Stores using Merrch AI
150+
Average support ticket reduction
30%
How it works
LIVE ON YOUR SITE IN THREESTEPS
Go live in an afternoon—then let chat outcomes tune how you support visitors.
1
Sign up
Create your account and open the merchant dashboard—no sales call required.
2
Train your agent
Add your business context, FAQs, and tone so it can support visitors in your voice.
3
Paste the embed
Drop one snippet on any site—works on product, pricing, and help pages instantly.
Works Everywhere
SUPPORTED FRAMEWORKS
React
Vue
Next.js
Angular
Svelte
Solid
React
Vue
Next.js
Angular
Svelte
Solid
FAQ
QUESTIONS ?
Merrch AI is an embeddable AI customer support agent for your website. It answers shipping, returns, product, and policy questions using your business description, tone, and optional widget FAQs—24/7 in your brand voice.
Pricing
FLEXIBLE PRICING
Start free, upgrade as you grow.
No hidden fees, no long-term contracts.
Includes:
- 500 conversations/month
- Up to 5 AI Agents
- Automated support answers
- Shipping & returns FAQ handling
- Custom API actions
- Brand voice customization
all of this, no hidden fees
Developer Friendly
DEVELOPERCENTRIC
Our AI support solutions come with developer-friendly APIs that are framework-agnostic and integrate seamlessly into your existing tech stack, so you can deploy in an afternoon, not months.
1 curl --request POST \
2 --url https://api.usemerrch.xyz/v1/agent/conversations \
3 --header 'Content-Type: application/json' \
4 --data '{
5 "agentId": "YOUR_AGENT_ID",
6 "message": "How do I return this product?",
7 "userInfo": {
8 "userId": "user_123",
9 "source": "website"
10 }
11 }'